Privacy Policy

Last Updated: April 2026

At Turf Laying Newcastle ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

1. Information We Collect

We may collect and process the following data about you:

• Information you provide: Name, address, email address, and phone number when you fill out a form to request a quote or contact us.
• Technical data: IP address, browser type, time zone setting, and operating system collected via cookies and tracking pixels (such as the Facebook Pixel and Google Analytics).
• Usage data: Information about how you navigate and interact with our website.

2. How We Use Your Information

We use the information held about you in the following ways:

• To provide you with the quotes, services, and information you request.
• To communicate with you regarding your landscaping project (via email, phone, or WhatsApp).
• To improve our website and ensure content is presented effectively.
• To deliver relevant adverts to you and measure the effectiveness of our marketing (via Google Ads and Facebook Ads).

3. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users. This helps us provide a good experience and allows us to improve our site. We use a cookie management tool (CookieYes) allowing you to consent to or decline non-essential cookies. We also utilise specific tracking technologies, such as the Facebook Pixel and Google Tag Manager, to track conversion events and retargeting.

4. Data Sharing and Security

We do not sell your personal data to third parties. We may share your data with trusted third-party service providers (such as secure CRM software, workflow automation tools, and marketing platforms) solely for the purpose of operating our business and providing our services to you. We have implemented strict security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

5. Your Rights (UK GDPR)

Under UK data protection laws, you have rights including:

• Right of access: You have the right to ask us for copies of your personal information.
• Right to rectification: You have the right to ask us to rectify information you think is inaccurate.
• Right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

To exercise any of these rights, please contact us at 0191 695 1986.